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You are currently on the new official website of New Direction Tackle. To access the old version, click "Old Website" below. If you have any questions, please contact us at info@newdirectiontackle.co.uk

If you are contacting us by email please check your junk and spam folders for replies. We have a dedicated team who answer emails and every email is answered within 24 hours. Another way to contact us is via Facebook Messenger. In cases where we have to deal with problems we will ask for videos so we can see the problem and help you in the best possible way..

Welcome to the Support Centre

We are committed to providing you with the best possible products and services, but in the unfortunate circumstance that you have a complaint or our app has a bug need to be fixed, please get in touch with us straight away using our support centre system..

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To help us best serve you, please provide as much detail as possible. .

Email us

Please provide as much information as possible and our support team will respond within 24 hours. Please check your junk and spam folders for our reply..

Submit ticket

We recommend that you submit a ticket if you have a problem..

How to update the firmware for Boat 2

- Use a micro SD card to update your ND TACKLE bait boat. The micro SD card should be no larger than 8GB..

- 1.Download the new firmware. Bait Boat 2.

- 2.Copy the file to the micro SD card in the root directory (do not copy to a folder). Rename the file to TEST.bin if it has a different name after downloading. .

- 3.Insert the micro SD card into the boat's micro SD card slot..

- 4.Turn on the boat..

- 5.The boat will start with a slight delay, indicating that the update was successful..

- 6.Remove the card from the card slot..

How to update the firmware for Bait Boat 1

Use a micro SD card to update your ND TACKLE bait boat. The micro SD card should be no larger than 8GB..

Download the new firmware. Bait Boat 1 (beta version).

- 2.Copy the file to the micro SD card in the root directory (do not copy to a folder). Rename the file to ND2Fw.bin if it has a different name after downloading..

- 3.Insert the micro SD card into the boat's micro SD card slot..

- 4.Turn on the boat..

- 5.The boat will start with a slight delay, indicating that the update was successful..

- 6.Remove the card from the card slot..

Note: The new app works for the Smart Bait Boat 1 and 2.

Download user manual and declaration of conformity (CE and UKCA).

If you are experiencing a general technical problem, we recommend that you consult the product's user guide for tips first..

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Download ND TACKLE App

Available for Android and Apple devices.